Privacy Policy bento123 — Your Personal Data Protection

Welcome to the bento123 Privacy Policy page. We understand how important the security of your personal information is in today's digital age, especially when you entrust an online platform with your financial and personal details.

Bento123 is fully committed to protecting your privacy. This policy is designed to give you a clear understanding of our data protection practices, your rights as a user, and how you can control your own personal information. We do not merely comply with legal requirements — we go further to ensure your data is truly secure.

This Privacy Policy applies to all users accessing the bento123.vin website, including casual visitors, registered players, and active players. It covers all information collected through the website, the bento123 mobile app, and any interactions with our customer support team.

As a trusted online gaming platform in Malaysia, bento123 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data security standards. We ensure every aspect of your data handling meets all applicable legal requirements.

• This policy applies to all services offered under the bento123 brand.
• We act as the responsible data controller for all information you provide to us.
• Any changes to this policy will be communicated via a clear notice on our website.
• Continued use of our platform after policy changes is considered your acceptance of the updated terms.

Bento123 only collects information that is genuinely necessary to provide you with a safe, seamless, and high-quality service. We do not collect irrelevant or excessive data. The following are the categories of information we may collect:

We also automatically collect information through cookies and tracking technologies when you browse the bento123 website. This information is used solely to improve your user experience and is not linked to your personal identity without your consent.

Every piece of information bento123 collects is used for a clear and lawful purpose. We do not use your data for purposes unrelated to platform operations without first obtaining your consent.

• Identity Verification (KYC): Ensuring all players are verified individuals aged 18 and above in accordance with legal requirements.
• Transaction Processing: Facilitating safe and swift deposits and withdrawals to your bank account or digital wallet.
• Fraud Prevention: Detecting and blocking suspicious activity to protect your account from unauthorised access.
• Customer Support: Providing accurate and personalised assistance when you contact the bento123 support team.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may require additional support or protection.
• Marketing Communications: Sending relevant promotional offers and updates — only if you have agreed to receive them.
• Not Permitted: Selling or renting your data to any third party for their own commercial purposes.

All data usage is based on a valid legal basis — whether your explicit consent, contractual necessity, legal obligation, or the legitimate interests of bento123 as a licensed platform operator.

Bento123 does not sell, rent, or disclose your personal information to third parties without your consent, except in the limited circumstances outlined below. All data sharing is conducted with strict security controls.

• Payment Processors: Transaction information is shared with licensed payment service providers (FPX, Touch 'n Go, GrabPay) solely to process your deposits and withdrawals.
• KYC Verification Provider: Identity documents are shared with licensed KYC partners for identity verification purposes only.
• Regulatory Authority: bento123 fully complies with any lawful request from Malaysian authorities, including for anti-money laundering (AML) purposes.
• Technology Service Providers: Hosting, analytics, and technical infrastructure providers bound by strict confidentiality agreements.
• Never: Your information will not be shared with advertising companies, data brokers, or any party without a legitimate operational need.

Bento123 continuously invests in the latest security infrastructure to ensure your personal and financial data remains protected at all times. We employ multiple layers of security that meet global financial services industry standards.

• 256-bit SSL Encryption: All data transmitted between your device and bento123's servers is protected with industry-leading 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional security layer to protect your account from unauthorised access even if your password is compromised.
• 24/7 Monitoring: The bento123 cybersecurity team monitors all system activity around the clock to detect and respond to threats promptly.
• Encrypted Data Storage: All personal data is stored in databases protected with military-grade encryption, inaccessible without explicit authorisation.
• Regular Penetration Testing: bento123 conducts regular security testing by independent experts to identify and address any vulnerabilities before they can be exploited.
• Financial Data Segregation: Player funds are held in separate protected accounts and are never mixed with the company's operational accounts.

Bento123 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core website functions such as login, game sessions, and security. Cannot be disabled.
• Performance Cookies: Collecting anonymous information about how you use our website to help us improve our services.
• Functional Cookies: Remembering your preferences such as language, display settings, and login data for your convenience.
• Marketing Cookies: Used to display relevant promotions. You may opt out of these cookies through your browser settings.

You can manage or delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the bento123 platform. For cookies that require consent, we will ask for your permission explicitly.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold about you. bento123 fully respects and upholds these rights.

In some cases, your personal data may be processed or stored on servers located outside Malaysia. This occurs primarily when we use international cloud infrastructure or global service providers to ensure optimal platform performance.

• Any international data transfers are carried out with contractual safeguards ensuring a level of protection equivalent to Malaysia's PDPA.
• We only use data centres and service providers that comply with international security standards such as ISO 27001 and SOC 2.
• Data is never transferred to countries without an adequate level of data protection without additional safeguards.

Bento123 prioritises storing data within the Asia Pacific region wherever possible to minimise risks associated with cross-border data transfers. For more information on the countries where your data may be processed, please contact our privacy team.

Bento123 does not retain your personal data longer than is necessary for the purpose for which it was collected, or as required by Malaysian law. Retention periods depend on the type of data and our operational requirements.

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's Companies Act and financial regulations.
• KYC Documents: Retained for 6 years after the business relationship ends, in accordance with anti-money laundering regulatory requirements.
• Support Communication Logs: Retained for 2 years for quality control and dispute resolution purposes.
• Non-Essential Cookie Data: Automatically deleted after 12 months or when you clear your browser cookies.

Upon expiry of the defined retention period, your personal data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

Bento123 takes every privacy concern seriously. If you have any questions, concerns, or wish to lodge a complaint regarding the handling of your personal data, we encourage you to contact us directly in the first instance.

• Privacy Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the website.
• Response Time: We are committed to responding to all privacy complaints within 5 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection or the relevant regulatory authority. bento123 will fully cooperate with any investigation by a lawful authority.